Moving Made Easy: Expert Tips For A Stress-free Move

by BW Group on Tuesday, April 23, 2024
Broady Windsor Group Podcast: Episode 13

The Heartwarming Impact of Exceptional Customer Service

In the world of moving services, where stress and chaos often reign, hearing positive feedback from customers can be a rare delight. Shari Feigenbaum from Murry Transport shared a touching message she received, which read: "Terrific crew and as I wrote Shari today, if I could move every month just to see them, I would. Words can't express my gratitude and love for this company. Many, many thanks again." This sentiment beautifully encapsulates the profound impact that thoughtful customer service can have on clients.

The Power of Positive Feedback

It's common in service industries to mostly hear from customers when they have complaints. However, Murry Transport frequently receives calls filled with praise, highlighting the exceptional work of their team members like Murry, Sha, and Simone. These employees consistently go above and beyond, making the moving experience as pleasant as possible for clients.

Tips for a Smooth Moving Day

Shari shared some valuable advice for those planning a move, emphasizing the importance of preparation and care for the moving crew:

Fuel for the Crew: 

Ensuring that the moving team is well-fed throughout the day is crucial. They expend a lot of energy, so providing them with snacks and meals can make a big difference. However, it's advisable to avoid heavy meals that might slow down the team. Quick, easy-to-consume foods like pizza are recommended, as they allow the crew to eat on the go without interrupting their workflow.

Efficient Work Practices: 

The moving team is trained to work continuously without long breaks, which helps to complete the move efficiently. Offering them snacks that they can quickly grab between tasks is more beneficial than a sit-down meal, which could prolong the moving process.

Leveraging Technology in Moving Services

Despite the physical labor involved in moving, the administrative side of the business has seen significant advancements through technology:

Online Tools:

Murry Transport has implemented online estimates and vetting processes, making it easier for customers to get accurate quotes and for the company to prepare adequately for the move.

Government Grants and Improvements: 

Recent government grants have allowed Murry Transport to enhance their website and online services, providing customers with a seamless experience from the initial quote to the final agreement.

Personal Touch: 

Despite the increase in online interactions, the company maintains a personal approach by meeting with clients either in person or virtually. This helps in understanding the exact requirements of the move and building a trustful relationship.

Community Involvement and Giving Back

Murry Transport is not only committed to providing excellent service but also plays an active role in the community:
Supporting Local Charities: They have been involved with various charities and foundations, helping to meet urgent needs within the community, such as providing winter clothing for the homeless during the COVID-19 pandemic.

Event Participation: 

Murry Transport has also participated in local events and fundraisers, further cementing its role as a community-centric business.

The Importance of Honest Communication

One of the key aspects of ensuring a smooth moving process is the honesty of the communication between the moving company and the client. Shari shared an anecdote highlighting the complications that can arise from misinformation. During a move, a client had used their real estate listing photos to provide an estimate of their belongings. However, these photos were staged, and many items were hidden or moved around, which was not disclosed to the movers. This led to a significant underestimation of the time and effort required for the move, ultimately costing the client more due to the additional hours worked.

This story underscores the necessity for clients to be transparent and provide detailed information about their possessions and the actual condition of their home. It also illustrates the moving company's commitment to thoroughness, as they prefer to conduct on-site or virtual estimates to verify information and ensure they are fully prepared.

Building Long-Term Relationships Through Trust

Murry Transport's approach goes beyond just handling the logistics of moving; they focus on building lasting relationships with their clients. This is evident from their practice of meeting clients in advance, understanding their expectations, and setting clear, mutual agreements before proceeding. Such interactions not only help in customizing the service to the clients' needs but also in building trust and reliability, which are crucial in the moving industry.

Moreover, the company's reliance on word-of-mouth referrals speaks volumes about their commitment to quality service and customer satisfaction. They believe in the power of personal recommendations and maintain high standards to ensure that clients are happy enough to refer them to others.

A Testament to Quality and Care

In conclusion, Murry Transport exemplifies how integrating technology with traditional values of honesty, transparency, and personal connection can create a successful business model in the moving industry. Their focus on efficient service, community involvement, and building lasting relationships with clients not only sets them apart but also fosters a positive reputation that drives their business forward. For those interested in learning more about this moving company or seeking assistance with their next move, they can visit the company's website at (note the unique spelling without an 'a'). Additionally, potential clients can read reviews on platforms like Facebook and Google to hear directly from others who have experienced their services.

Shari, the owner, emphasizes her availability to answer questions, stating, "When you call Murry Transport, you get Shari." This direct line of communication ensures that clients feel supported and valued from the initial contact through the completion of their move.

For further inquiries or to schedule a consultation, Shari can be reached through the company's website or directly via phone, ensuring that every client receives the personalized attention they deserve.

Final Thoughts

Moving can be a daunting task, but with the right support and guidance, it can also be a smooth and stress-free experience. Murry Transport's commitment to excellence, combined with their community involvement and dedication to customer service, makes them a standout choice for anyone looking to move. Whether you're a first-time mover or looking to relocate again, consider reaching out to Shari and her team for a moving experience that feels like family.

Thank you for joining us in this exploration of the intricacies of planning a move and the exceptional service provided by Murry Transport. Take care and happy moving!

Murry Transport Contact Info: 
Shari : 514-995-8737,